CX Live's 6th Annual
Asia's premium gathering of CX, Customer Service, Contact Centre, Engagement, & Transformation Leaders
Customer Experience Live
The Experience Show
6-7 April 2027
Hotel One Farrer, Singapore
Transformation blueprint for AI driven experience, service, and support
Strategy benchmark, ROI metrics, and technology excellence for
Experience Amplification | Contact Center Transformation | Agentic AI | Operational Excellence
Senior Executives from targeted verticals
91%
Decision Makers and Influencers
4 focussed
tracks to enhance learning outcomes
Level up
Your CX Strategy
AI-powered experiences and Agentic AI — are emerging as the defining forces behind customer experience transformation. This paradigm shift will center stage at the Customer Experience Live Show Asia 2027, the region’s most prestigious CX leadership gathering, exploring how enterprises are leveraging intelligent systems to not just automate, but craft personalised and exciting experience journeys.
Trailblazers
Joanne Avendano
Vice President for Customer Experience
GCash
Jhon Torres
Global Customer Experience Director
Schneider Electric
Abby Castelo-de Guzman
Head of Customer Experience and Engagement
Globe Telecom
Avis Lum Sin Yen
AVP, Experience Design
OCBC
Anthony Guanzon
Chief Marketing Officer
Malayan Insurance Co
Joenil Cofreros
AVP - Transformation Business Analysis
MediCard Philippines
Gene Unabia
Head of Business Transformation
PayMongo
Erville Magtubo
Vice President and Head - Customer Care Group
MERALCO
Customer Experience Live Show
Embracing hyper-personalisation as a top management mantra to amplify the value of care and gain wallet share.
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Contact Centre
Show
Asia's dedicated Contact Centre Show exploring improved customer satisfaction through faster, more personalised, and efficient customer interactions.
Why Attend
Testimonials from past attendees
Talkdesk
We've just been at the CX Live Asia show for the last two days, and it's been amazing. We've spoken to dozens, if not hundreds, of decision makers and organisations that are very focused on CX and talking about exactly the same things that we are, which is leveraging AI safely and effectively for the customer journey. It's been a great show, lots of great conversations.
Standard Chartered Bank
I love the vibe here. We've got so many people who come in here with a real spirit of determination to learn more about customer experience, to hear from peers, to hear from others in their industries and people from outside their industries to go idea shopping. It's been a great day
NETS
CX Live Show Asia has brought along high value and positive experience for me. It's a conference that brought together leaders from various industries that share how CX can actually drive business growth. I think interestingly, we have many solutions in the market right now. And from the conference, we can see that despite having the same solutions, we are all implementing it very differently, shaped by our own constraints and opportunities. So I think CX Live Asia has really brought all the customer insights, all the experiences from various leaders to put all the case studies into real life use. So thank you once again, look forward to seeing you again.
MCIS Life
I find that there's a lot of learning since the past two days and it's overwhelming knowledge, something that I have never encountered before and I learnt new things as well. I am looking forward to applying some of these into my daily work.
AI Experience
Orchestrate seamless experiences, reduce costs and increase customer loyalty.
AI Engagement
Improve customer satisfaction through personalised, efficient, and seamless customer interactions.
Experience Transformation
Spotlight on tools, people, process, technologies, and transformation to position for long term growth.
Contact Us
Enquire to sponsor, attend, request a brochure, or awards information
